Application Instrumentation Technician - IT:GIS:GO:RSS:EC-P00033 - ARG000QI
Responsible for developing and maintaining application instrumentation to be used by the Enterprise System Management (ESM) tools. These application instrumentations – so called policies or monitors – describe which application / service specific events or performance counters indicate that an application or service is not healthy (reactive monitoring) or even preferable going to be unhealthy (pro-active). So based on these policies or monitors the Enterprise System Management (ESM) tools will providing reactive and proactive alerts that enable unscheduled disruption to IT services to be quickly identified.
Essential Functions of the Job:
The role of Application Instrumentation Technician will center on the following points:
• Application Instrumentation consulting
• Deployment of policies or monitors
• Participation in the overall fine-tuning process and best practices / standards framework
Analytical/Decision Making Responsibilities:
The role requires the individual to operate as a Subject Matter Expert (SME) within his scope of the Enterprise System Management (ESM) solution providing Application Instrumentation. In addition the role requires decision makings / input relating to:
• Collect and document the Application Instrumentation requirements during the Application Instrumentation consulting meetings with the developer / application operations teams
• Collect and document the scripted responses (instructions which steps are to be perform when an alert will be generated) during the Application Instrumentation consulting meetings with the developer / application operations teams
• Independently develop application instrumentation policies and monitors based on the collected requirements collected during Application Instrumentation consulting meetings.
Knowledge and Skills Requirements:
• Solid interpersonal, communication and organizational skills
• Basic project management skills
• Strong knowledge of Enterprise System Management tools, and up-to Subject Matter Expert knowledge in two tools
• Good programming & scripting skills
• Good knowledge of databases (MS SQL / Oracle)
• Good knowledge of web based technologies (ie Web services, JAVA, .Net)
• Good knowledge of application development
• Good working knowledge of Operating Systems (MS Windows, Linux, UNIX)
• English language skills – good written and verbal communication
It is expected that the individual is able to work mainly independently on given tasks and seeking direction from the Application Instrumentation Sub-Team Lead as and when required. Active participation in the weekly Application Instrumentation meeting is required. Furthermore weekly one-on-one meetings with the Application Instrumentation Sub-Team Lead are expected to ensure information flow / sharing within the team.
• Flexible Hours – due to the global nature of the role it may require the individual to attend calls either early or late in the day to accommodate colleagues in different time zones.