- Job family definition: Works collaboratively with clients and stakeholders - both external and internal to HP - to research and elicit, analyze, validate and document business requirements, and to ensure that those requirements clearly reflect true business needs, correctly representing all stakeholders. Proactively identifies and manages changes to requirements and identify risks for HP&rsquo,s clients. Effectively manages client&rsquo,s expectations.
- Prepare service agreements and upload information into the systems for existing and new customers for different kind of projects.
- Manage different contract entitlements
- Review and approve all service agreements and special negociations.
- Research, identify, and specify solutions to customer needs
- Manage all Service Contracts invoices (interaction with internal areas and customers)
- Amend existing service agreements
- Approve all Customer Claims Contract Service Calls.
- Review and resolve all DRS Disputes. (pricing, cancellation related to service contract invoices)
- Monitor presses coming out of warranty and contract renewals. Ensure timely contract activation and renewal. Identify opportunities for sales team.
- Support aspects of the business cycle, including proposals, feasibility studies, and implementations.
- Complete all analysis and reporting as required.
- Document requirements specifications using high-maturity methods, processes and tools.
- Support requirements management and change management processes.
Education and Experience Required
- Typically a Bachelor&rsquo,s degree in business discipline or equivalent experience.
- Minimum of 2 years of related experience or a Master&rsquo,s degree and up to two years of experience.
Knowledge and Skills
- 2 or more years experience.
- Essential: requirements determination using structured techniques for documentation, analysis, evaluation/ validation, decomposition of high- level information into details, abstracting low- level information, distinguishing requests vs needs, distinguishing requirements vs. solutions, classifying/ prioritizing requirements, requirements change management and traceability, identifying risks, applying creativity to solving complex problems, building relationships and working collaboratively, effective verbal/ written communication, experience in an industry domain.