Amazon is the global leader in online retail, Amazon.com launched in the US in 1995 and we're still growing fast, with a strong presence in a number of other European, Far East, South American and Australasian markets. Our vision is to be earth's most customer centric company, to build a place where people can come to find and discover anything they might want to buy online. We always treat every day like day one, a day to bring in fresh ideas, a day to challenge convention, a day to make more good things happen for our customers. Its that kind of entrepreneurial spirit that will drive our success now, and in the future. Amazon has invested (and will continue to invest) to expand and leverage our customer base, brand and infrastructure. The pace of innovation required at Amazon to drive revenue generation, customer acquisition and new channel development is relentless and sets the bar for the rest of our industry.
EU Catalogue Services is one of several programs that allows Amazon to scale selection and improve the customer experience whilst maintaining Amazons high quality bar. You'll help us create the Earth's greatest shopping experience a store featuring more products and brands with the most compelling content compared to any other online or offline store. This is a great platform from which to launch a career with Amazon. The position is limited to one year for the beginning. Career opportunities are given.
The Career Opportunity
EU Catalogue Services is a program comprised of two work streams, designed to provide best-in-class, scalable solutions to help vendors add selection and improve the quality of their content and metadata (IDQ) on the Amazon platform. There is a clear focus on item data quality and driving improvement for the onsite customer experience.
- Product Setup Service (PSS) provides support to vendors with New Item Setup (NIS). We offer our vendors an easy to use, competitive service for data collection and item creation, whatever the structure of their data.
- Premium Catalogue Services (PCS) offers eligible vendors a dedicated focus on high-quality product detail and discoverability, to drive traffic and conversion of their selection.
We are seeking a high performing Catalog Consultant to contribute to the smooth running of our EU Catalogue Services program. The successful candidate will report into the German Catalogue Services Program Manager and will be a strong contributor to the overall vision of the program, meeting the needs of the business whilst protecting the integrity of the customer experience. They must be comfortable in a fast-paced, dynamic environment and will be a creative and analytical problem solver with a passion to fulfill the Amazon motto - Work Hard. Have Fun. Make History.
This Job is based in Madrid.
As a strong individual contributor, you will foster strong relationships and help to build innovative and robust solutions. You will think like an owner, proactively managing projects and numerous vendor accounts, always driving for optimal business results. You will be responsible for protecting and enhancing the customer experience, monitoring and maintaining performance and guaranteeing effective communication, implementation and execution of objectives. You will drive ongoing improvements to the quality of Amazon's catalogue and collaborate with other teams and marketplaces to deliver success. Your results will have a significant and measurable impact on the goals of the program and our wider Amazon retail business.
The scope and main responsibilities of the EU Catalogue Services role will include:
Vendor relationships and advocacy
o Managing relationships with external business partners, understanding their basic goals, drivers and metrics
o Diving deep into vendor issues, gathering, analyzing and sharing data to push data-driven business decisions
o Co-ordinating onboarding of new vendors, setting expectations and driving discussion using a preset agenda
Delivering results through offshore support teams
o Acting as a point of contact for offshore team members and category teams, you will own and track issues to ensure that they are addressed, documented, and resolved in a timely and professional manner.
o Playing an active role in the training and development of others
Simplification, automation and process improvement
o Scoping, driving and delivering small scale projects. You will define clear briefs and roadmaps, setting the expectations of stakeholders effectively. You will deliver projects with future EU rollout/constraints in mind.
o Monitoring and driving efficiency of service processes, analysing and fixing the root cause of problems.
o Identify processes to work on more qualitative IDQ (vs quantitative)
o Serve as an innovative center of excellence, working on catalogue pilots, testing new initiatives etc
o Providing value-added recommendations to enhance systems and programmes
Risk management, escalations and issue resolution
o Operating with considerable autonomy, frugality and discretion, working efficiently with good prioritisation and judgment. You will identify and evaluate potential risks and determine appropriate corrective action.
o Escalating issues promptly and appropriately - knowing when to ask for help.
Performance reporting & communication with stakeholders
o Communicating and collaborating effectively with EU peers and management
o Supporting the socialisation of our program across our business clusters (office hours & category meetings)
o Influencing others (both verbally and in writing), within and outside your team
o Responding promptly and accurately to questions from both customers and internal business partners, including leadership teams
Business fluent English and German skills
Master level of Visual Basic for Applications (VBA) and expert level in SQL and Microsoft Office suite.
A bachelor or equivalent degree
You must be able to act with personal and professional integrity, working positively, quickly and effectively with a variety of personalities and work styles
Confidence when handling simultaneous customer relationships, a strong service mindset and ability to use metrics to identify focus areas. You must be skilled at understanding and interpreting business objectives, considering the needs of both Amazon and external partners.
Versatility, with an ability to remain cool, think on your feet, make smart decisions, manage competing projects, meet deadlines and deliver high quality results under pressure.
Excellent attention to detail with solid analytical skills to evaluate and resolve ambiguity with processes, including monitoring and improving performance against KPIs.
You must display energy and initiative in solving problems (even when outside your own remit), both re-actively and pro-actively. You must be able to propose creative solutions, taking ownership of issues through to resolution, or ensuring a clear hand-off takes place.
Spanish language skills
A track record of catalogue and/or project management experience
Knowledge ofXML, HTML
Well expect you to go the extra mile. But well also make sure youre well rewarded. As well as a competitive salary, we offer a range of other benefits, including healthcare, pension and an employee discount. You will come into a challenging and dynamic working environment with a number of excellent long-term development prospects that youd expect from one of the worlds leading online retailers.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.