Employee Relations Case Manager - Argentina

Servicios Empresariales / Otros

Detalles del trabajo

  • Publicación: hace 2 meses y 13 días
  • contratación cerrada
  • Tipo de trabajo: oferta de empleo
  • Ubicación: Argentina, Buenos Aires
  • Tipo de empleo: Contrato Indefinido
  • Salario: sin especificar
  • Experiencia requerida:
  • Formación: Grado o Licenciatura

Descripción de la oferta

The Employee Relations (ER) Case Manager is responsible for providing subject matter expertise on the prevention and resolution of employee relations issues of varying levels of complexity.  S/he will be responsible for contributing to the overall success of the company by partnering with HR Business Partners, the Global Security & Investigations team and hiring managers, among others, in the handling of employee matters and in providing strategic intervention to reduce ER issues in the workplace.


Responsibilities include:


Providing advice on:

  • Policy interpretation
  • Management of labor relations to ensure compliance with negotiated contracts
  • Management of grievance procedures to handle complaints from unionized employees
  • Performance management, progressive discipline related to conduct issues and corrective action
  • Leaves of Absence, Reasonable Accommodations for Disability, Return to Work and Job Protection
  • Health-related workplace issues
  • Negotiated Departures
  • Sensitive reductions in force (RIFs)
  • Mediations
  • Liaison between legal and HR on union related issues

Investigate and address issues arising out of:

  • Employee complaints made via appropriate channels including escalations to the Senior Country Officer (SCO) and Head of Human Resources

  • Allegations of harassment, discrimination or retaliation relating to the Company’s Equal Employment Opportunity policy

  • Code of Conduct or policy violations including serious or repeated performance and attendance issues

Case Management:

  • Conduct AnswerKey administration in an accurate and timely matter

  • Analyze case trends and provide recommendations/interventions

Project-related work:

  • Assist the LATAM ER Lead in country-specific and regionally-based initiatives

  • Develop and facilitate Employee Relations Skills training for the HR Business Partner community

  • Participate in global and regional Corporate ER projects as may be assigned





  • Bachelor’s Degree in Human Resources Management, Law or any related courses

  • 3+ years of HR experience in the financial services/ BPO industry which includes advising on employee relations matters

  • Experience advising on union related matters is a plus

  • Detailed knowledge of Argentina employment laws and regulations, including union related regulations.

  • In-depth knowledge of corporate policies/procedures and business practices.

  • Knowledge of financial and HR-related industry trends and applies them in decision making, where appropriate.

  • Understands the needs of the business/client and appropriately adapts approach, decisions and activities to best meet long- and short-term objectives.

  • Ability to work in a global, matrixed, and complex business

  • Results-oriented; takes ownership of and drives clients and stakeholders towards an appropriate resolution of issues

  • Ability to make sound judgments under significant pressure and influence across all levels and roles in the Firm including colleagues in HR and with senior level leaders. Effectively partners across multiple stakeholders with competing priorities.

  • Easily identifies and assesses a difficult situation and makes the tough call while preserving and strengthening relationships

  • Ability to negotiate and mediate an appropriate outcome balancing the needs of employees and the Firm

  • Ability to multi-task in a fast-paced, matrixed environment; adjust readily to multiple demands, shifting priorities, and rapid change with composure.

  • Strong analytical and decision-making skills; combined with the ability to think innovatively

  • Strong organizational/time management skills

  • Strong understanding of Corporate Risk and Control

  • Excellent verbal and written communication skills

  • Team-oriented and collaborative approach

  • Demonstrated success in project management

  • Bilingual fluency in Spanish and English required


 Employee Relations

Primary Location

AR-C-Buenos Aires-Torre Catalinas Plaza - Leased / 31032





Job Type



 Day Job

Corporate Brand JPMorgan Chase & Co.

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Habilidades requeridas

Acerca de la empresa

JP Morgan Chase

First Class Business in a First Class way
(0) | 22 trabajos publicados
Argentina Argentina
Septiembre de 2016

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