Endpoint Protection Senior Specialist

Desarrollo Web y Móvil / Otros Web y Móvil

Detalles del trabajo

  • Publicación: hace 11 días
  • Tiempo restante: 18 días
  • Tipo de trabajo: oferta de empleo
  • Ubicación: Argentina, Buenos Aires
  • Tipo de empleo: Contrato Indefinido
  • Salario: sin especificar
  • Experiencia requerida:
  • Formación: Grado o Licenciatura

Descripción de la oferta

The Endpoint Protection Senior Associate for Security Operations Services (SOS) provides a level of advanced technical support for execution of the daily management, administration and maintenance activities aligned to protecting Information Technology (IT) global endpoint security infrastructure including personal Firewall, encryption technologies, hardening tools and antivirus protection. The role responds to internal and external security threats or unauthorized access intrusions to the infrastructure that are identified via IT staff and end-user incidents escalated from the Global Operations. The role requires advanced analytical skills to probe for understanding and addressing as appropriate both common and more complex IT staff and end-user incidents escalated from the GO Service Desk. The role is expected to make sound decisions to address a single end-users endpoint device or network connectivity intrusion or in guiding broader global functionality issues that may affect portions of or entire business units. The role needs to drive the priority and time management of their own efforts to support/resolve assigned activities and communicate results and findings to end users and management as necessary. Essential Functions of the JobProvides a level of advanced technical support for execution of the daily management, administration and maintenance activities aligned to protecting IT global endpoint security infrastructure including personal firewall, encryption technologies, hardening tools and antivirus protection. The role responds to internal and external security threats or unauthorized access intrusions to the infrastructure that are identified via IT staff and end-user incidents escalated from the Global Operations (GO) Service desk for EYs endpoint devices such as desk top personal computers (PCs) and laptops. Recognizes and applies the prescribed methodology within such industry frameworks as Information Technology Infrastructure Library (ITIL) to identify basic and advanced problems with endpoint security threats or unauthorized access conditions referred to SOS by Information Technology (IT) teams such as the GO Service Desk.Performs restorative and maintenance actions remotely using troubleshooting and technical skills that may be advanced in nature to perform triage, analysis, response and remediation for infrastructure breaches. Determines activities with network services, software/systems engineering and/or application development in which endpoint issues require escalation to other teams. Can work, as needed, in collaboration with those individuals who have more advanced technical knowledge. Assists, as part of a team of skilled technicians, in technical implementation support tasks and activities for endpoint security improvements in response to specific EY identified malware threats or to align the endpoint devices and connectivity to industry standards. Identifies, analyzes and escalates noted patterns in incidents associated with EY endpoint devices as well as with endpoint network connectivity intrusions to isolate a specific cause or recognize trends as a prevention of future re-occurrence utilizing reports and metrics generated from the ServiceNow application. Acts as a mentor or trainer to junior members of staff on tasks or activities that require specific guidance. Coaches aligned individuals in best practices to guide their success.Knowledge and Skills RequirementsWell defined analytical skills to conduct effective issue analysis so that key issues are properly identified and effective solutions are provided. Uses analytics to identify issues for solution as well as escalation for endpoint issues and breaches that have wider impact. Working knowledge of Information Technology Infrastructure Library (ITIL) to identify industry standards and procedures for Incident, Problem, Change and Knowledge as required by the roles remit. Takes an active role in building and advancing knowledge of EYs global data protection policies and compliance directives with specific focus on the endpoint security protection environments personal Firewall, encryption technologies to restrict unauthorized access, hardening tools to reduce a systems surface of vulnerability and antivirus protection against malicious software intrusions. Solid familiarity of EYs businesses supported within the location to recognize the impact of endpoint technology issues to a specific business unit and to engage and participate with confidence on escalating issues that impacts a particular desktop, business or location. Strong advanced interpersonal skills to adapt personal communication styles to the style of others, to engage, as a thought leader, with all levels of the organization, staying calm under pressure and to maintain the credibility the business has in SOS technical support.Advanced time management skills to prioritize workload and work through issues and incidents with efficiency and guide others in same.Strong oral communication skills in the English language to work effectively with all levels of end users and IT personal. Advanced knowledge in current and future features of aligned technology to the roles remit including but not limited to:Symantec Antivirus environments including backend infrastructure and clients for workstations, servers and Network Attached Storage (NAS) devices. Symantec Endpoint Protection (SEP) 12.Industry standard encryption products including Symantec and hardening tools.Common Malware operating practices and remediation techniques and tools. ITs current platform technologies as used by endpoint services including Structured Query Language (SQL), Internet Information Services (IIS), and the Microsoft Windows Server among others.Solid market awareness and experience in a wide range security tools including but not limited too, Spyware removal tools and network based appliances IT service management tool, ServiceNow, to record incidents and remediation as well as guide others in features and functions.Bachelor's degree in computer related field or equivalent work experience.Symantec SEP Admin Exam 250-311 (preferred)Information Technology Infrastructure Library (ITIL v2 or v3 Foundations training) (preferred)

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Ernst & Young

Building a better working world
(0) | +50 trabajos publicados
Argentina Argentina
Diciembre de 2015

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