Endpoint Protection Team Lead - IT:GIS:GO:SOS-P00037 - ARG000Q6
Direct leading of the Skill Level 3 SOS Endpoint Protection specialists. Technical management of the daily service delivery of Support Levels 1 and 2 in within the multicultural environment of our 2 Shared Service Centres [India and Argentina]. Expected to split their time between supervisory/management functions and provide input as a member of the team responsible for maintaining and supporting the global endpoint protection infrastructure. Being the technical expert assigned to Projects and Service transition for work entering Service Delivery from engineering. Furthermore they are responsible for service improvement, technical automation and the primary escalation contact for daily service delivery issues. Primary contact for service transition activities inside complex projects and the coordination of the required service delivery activities.
Essential Functions of the Job:
Service supervision and management of all endpoint security services. This is described as the Personal Firewall, Encryption technologies and Antivirus protection
Support enforcement of IT policy, procedures and standards
Team player with the ability to lead the team and also to work independently on technical tasks as required
Exhibits Global Diversity Awareness
Must be able to effectively interact with other IT Services professionals at all levels across functions and national boundaries
Service improvement planning including KPI review, capacity planning etc.
Analytical/Decision Making Responsibilities:
Strong organizational skills
Strong work ethic
Strong analytical and problem-solving skills
Able to make technical decisions in support of architecture, strategy and engineering functions with the Service Delivery viewpoint.
Able to make decisions in the absence of the Lead for Protection Services in the Endpoint workscope.
Knowledge and Skills Requirements:
Deals with escalations from the team to the ISS management across teams when required
Detailed knowledge of Symantec Antivirus environments including back end infrastructure and clients for workstations, servers and NAS
Detailed knowledge of SEP12 product
Knowledge of common Malware operating practices and remediation techniques and tools
Experience of current platform technologies as used by endpoint services [SQL, IIS, Windows Server.
Good market awareness and experience in a wide range security tools including but not limited too; Spyware removal tools, network based appliances.
Able to lead a team of technical specialists and to deputies for the Sec Ops Lead. Mentoring and guidance to team members. Performance management of team members.
Regular meetings with Team and Lead for Protection Services if located in other countries
Available for on-call rotation and off Hours work.
Required to communicate clearly with native and nonnative English speakers throughout the world.
Bachelor's degree in a technical discipline such as Engineering or Computer Science or equivalent work experience in IT and Information Security
Mandatory: A minimum of 7 years of Endpoint Security experience
Desirable: ServiceNow or other workflow/ticketing tool IT Service Management Suite
Desirable: Security related Professional qualifications [CISSP, CISM, GIAC etc], Symantec SEP Admin Exam 250-311. ITIL Foundation