Event Monitoring Technician

Desarrollo Web y Móvil / Otros Web y Móvil

Detalles del trabajo

  • Publicación: hace 13 días
  • Tiempo restante: 16 días
  • Tipo de trabajo: oferta de empleo
  • Ubicación: Argentina, Buenos Aires
  • Tipo de empleo: Contrato Indefinido
  • Salario: sin especificar
  • Experiencia requerida:
  • Formación: Grado o Licenciatura

Descripción de la oferta

As an event monitoring technician you will assist in providing 7-day, 24-hour Level 1 support for E&Y's global IT environment. To monitor the enterprise system management consoles for alerts and take appropriate action to confirm the validity of alerts, and to perform initial steps to resolve any incidents. The primary responsibility of the role is to ensure that appropriate action is taken in response to events within the environment that have been identified as requiring attention, and as such have alerts generated for them within the event management console. The primary responsibility of the role is to ensure that the event monitoring team is enabled to respond to events efficiently within the environment that have been identified as requiring attention. This will include performing the following activities: Insure every alert contains a scripted response and ownership of the service/application specific procedural steps used to respond to alerts. Insure the event monitoring team has the necessary access to perform the required action to resolve the alert Insure sufficient information is entered into ticket to enable Service Desk or another Tier 3 group to action the alert Maintain appropriate control methods around how alerts are introduced into the environment Stabilize Service Delivery by learning and maintaining operational skills for each event monitoring console: (OVO, SCOM, NNMi) Enable standardization of processes and working practices Drive consistency in service delivery by supporting one unified operate model Insure manual checks are being completed to confirm the health of systems where automation is not possible Perform defined Housekeeping tasks that are required to insure that all consoles are operating in clean state and only active alerts are displayed. Responsabilities: - Identify what element of the infrastructure that an alert relates to and be able to identify the correct documentation to be used that defines what actions are to be performed.- Consider if the alert relates to a new incident, or whether it is part of another incident that has already been identified.- Think quickly and make the right decision is critical. Knowledge and skills requirements: - Windows 2003- Active Directory (preferred)- Good problem-solving skills and a high degree of self-motivation- Ability to work and team effectively with management, and staff members in a multi-tiered support environment.- Ability to work in a face paced environment where rapid response to events needs to be balanced with correct action.- English language skills-good written and verbal communication.- Knowledge of MS Office, Windows 2000/XP

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Habilidades requeridas

Acerca de la empresa

Ernst & Young

Building a better working world
(0) | +50 trabajos publicados
Argentina Argentina
Diciembre de 2015

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