IT Technology Associate Consultant Job

Desarrollo Web y Móvil / Otros Web y Móvil

Detalles del trabajo

  • Publicación: hace 2 meses y 15 días
  • contratación cerrada
  • Tipo de trabajo: oferta de empleo
  • Ubicación: Argentina, Buenos Aires
  • Tipo de empleo: Contrato Indefinido
  • Salario: sin especificar
  • Experiencia requerida:
  • Formación: Grado o Licenciatura

Descripción de la oferta

Date: Sep 7, 2016

Location: Buenos Aires, B, AR

Company: SAP

Requisition ID: 125769
Work Area: Finance
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

Purpose & Objective of Position

__________________________________________________________________________________________________________

Mission

  • We provide world-class business solutions and infrastructure services for SAP
  • Provide desk side support to all SAP employees to ensure they have a high level of productivity via hardware and software services provided by Global IT.

Expectations & Tasks

The following tasks are performed within the below described level of accountability, complexity, experience, communication:

Accountability: Delivery of assigned tasks, Accomplishing more straightforward tasks without assistance

Complexity: Issues with limited level of complexity

Experience: General proficiency with tools

Communication: Develops collaborative work relationships within own team

Communicates within works assignment clearly, in a way that others can understand

__________________________________________________________________________________________________________

Summary:

Provision of general end user support to users workspace equipment (local)

  • SLA Adherence
  • Incident management for issues that cant be handled by 1st level support
  • Effective ticket handling and dispatch
  • Customer Service Excellence
  • Knowledge Management Input (Wiki, JAM, Portal)
  • Provide hardware support to end users equipment (laptop/desktop, mobile phones)
  • Provide software support to end users (general applications)
  • Provide support to general workspace equipment (ex.: telephony, printers, audio/video, projectors, video conference)
  • Work in coordination with other IT teams on specific problem solving (networking, server, telecom)

Educational Requirements/ Qualifications:

Knows content/products in market/industry/functional areas:

  • University degree or student at latest stage (systems engineer preferred)
  • Previous End User Support experience, on an user community 100 users (1 or 2 years of experience desirable).

Has broad knowledge of content/products in market/industry/functional area and is able to adapt new changes/practices in the following areas:

  • Escalation handling
  • Good Soft Skills (time management, communication, project management)
  • Excellent Customer Focus
  • Fluent English

Knows content/products in market/industry/functional areas:

  • Has contributed toward internal projects
  • Windows 10 and Microsoft Office
  • Basic Networking troubleshooting experience
  • Customer oriented

Is able to develop concepts to solve a task / problem with given direction/guidance for:

  • Knowledge sharing for best practice
  • Process compliance

Is able to develop concepts to solve a task / problem and influence sub areas/achievements for:

  • Customer Satisfaction (by means of SLA)
  • To be seen as a professional service provider by the end user community

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis.

Additional Locations: No Selection


Job Segment: Telecom, Telecommunications, ERP, SAP, Cloud, Technology


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Habilidades requeridas

Acerca de la empresa

SAP

En el centro de la revolución tecnológica
(0) | +50 trabajos publicados
Argentina Argentina
Marzo de 2016

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