Network Support Specialist

Desarrollo Web y Móvil / Otros Web y Móvil

Detalles del trabajo

  • Publicación: hace 11 días
  • Tiempo restante: 18 días
  • Tipo de trabajo: oferta de empleo
  • Ubicación: Argentina, Buenos Aires
  • Tipo de empleo: Contrato Indefinido
  • Salario: sin especificar
  • Experiencia requerida:
  • Formación: Grado o Licenciatura

Descripción de la oferta

The CISCO Network Engineer Senior Associate in Network provides an advanced level of complex technical service support on major incidents in the global Information Technology (IT) Data Network. The role is responsible to monitor and support all assigned issues concerning data network connectivity that affect EYs clients and to provide appropriate restoration of services within the standards of the Service level Agreement (SLA) between IT and EY business teams. The role is one of the highest points of escalation and level of response on complex Data Network situations where standard Level 1 or Level 2 IT procedures were unable to isolate or fix the issue and therefore requires cross team partnership or higher action. The role additionally supports network configuration changes and other wide reaching complex service requests that have been escalated and assigned to the team Essential Functions of the Job:Collaborates with Level 1 and 2 technical support and software systems engineering to solution network technical issues as needed to support wide area issues and complex incidents needing restorationActs the primary point of escalation for the overall stability and health of data networksUses experience and knowledge to guide discussions as well as to proactively recognize issues or trends that point to variances in expected targets in SLAs and other key metrics Knowledge and Skills Requirements:Solid advanced technical skills related to infrastructure technologies including but not limited to Cisco Local Area Networks (LAN) and Wide Area network (WAN) routers, Cisco switches, Wi-Fi, Cisco Nexus platform, Citrix load balancers, Domain Name System (DNS), Riverbed WAN Optimization, Switching and Routing. Advanced knowledge of the Service Now system or similar ticketing tools to record incidents and remediation as well as guide others (as needed) in features and functions.Job Requirements:Education:Bachelor's degree in technical field or equivalent work experienceExperience:Approximately 4 to 7 years of experience in network technology support Certification Requirements:CCNA (mandatory), CCNP or CCIE Desired

Regístrate para ver los detalles del proyecto

Habilidades requeridas

Acerca de la empresa

Ernst & Young

Building a better working world
(0) | +50 trabajos publicados
Argentina Argentina
Diciembre de 2015

¿Tienes comentarios, ideas? ¿Has detectado errores, defectos? ¡Háznoslos llegar a nubelo!