Within EU (European) Operations we have a significant opportunity to drive improvements in Fulfillment Centers (FCc) performance by benchmarking current FCs globally, identifying best practice and creating and deploying new technical standards. We can also deliver step changes in process path performance via the identification and deployment of new and improved software and the introduction of automation to key process paths (e.g. KIVA). The EU Process Engineering team sit in the center of this exciting and vital program of work.
The EU Amazon Customer Excellence System team (ACES) is seeking an enthusiastic, data-driven and technology-minded Process Manager to contribute to the continuous improvement of the EU Operations network.
The Process Engineering teams mission is to support Fulfillment Center (FC) process improvement on behalf of Amazon customers. This mission is delivered through creation and implementation of FC process, software and equipment standards, by providing process skills to FC leaders, by providing end-to-end support and definition for FC launches, by rolling out of software projects aligned with OP2 initiatives, by providing ad-hoc FC process support, by supporting Standard Work and Kaizen events and by running and coordinating selected cross-functional projects and being the primary Operations liaison with other departments including Amazon Fulfillment Technologies (AFT), Retail, Vendor Operations etc.
The Process Manager will partner with existing Process Managers and SMEs to contribute to development work and tactically execute improvement plans.
Key Job Responsibilities:
Development of Standards. Lead the development and implementation of EU process standards across the top process paths (by labor hours), focusing on the core processes with which to establish a standard platform for new and existing FCs
Development of global relationships to ensure world-wide alignment on process best practice and utilization of lessons learnt
New FC Launch Support. Ensure new FC Launches are delivered on-time meeting business requirements from a process and software perspective
AFT Team Project Support. Lead the scoping, assist with design and lead the implementation of technology projects in pilot FCs
Process Skills Training: Provide detailed process skills training for new and existing EU FC managers, including both classroom and hands-on training environments as appropriate
Benchmarking and Process Auditing. Audit internal work on process standards, leading to action planning and execution of improvement activity
Standard Work and Kaizen support. Support the Standard Work pilot projects and Large-Scale Kaizen events as required through support such as data analysis, testing, coordinating with pizza teams and ensuring EU standard solutions are shared and implemented
Support real-time problem solving by way of need-based FC support and trouble ticket queue maintenance
Degree qualified in a Science or Logistics based discipline or a direct MBA graduate. Six Sigma Green or Operational Black Belts welcome
2+ years demonstrated strong track record of team leadership or technical roles within a large scale, rapid and process driven environment, in an Operations, Supply Chain, Manufacturing, Transportation, General Management or Engineering function
Experience influencing cross-functional teams to deliver a network-wide change agenda across multiple countries
Knowledge of Lean, Six Sigma and Kaizen techniques
Excellent analytical skills and the ability to evaluate complex processes and financial scenarios
Experience measuring key operational metrics (e.g. FC throughputs, order cycle time, ship estimate accuracy, click to deliver times, inventory record defect rates etc.)
Strong communication skills (written and verbal). Fluent in English
Advanced working knowledge of MS Excel and the MS Office package
Ability to travel for up to 50% of your time to analyze, implement and monitor best practice solutions
Knowledge of at least one other EU language (French, German, Italian or Spanish advantageous)
Knowledge of Oracle SQL, MYSQL or related query tools
Experience working with Software Development Engineers to develop technical solutions to operational problems
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