Security Production Support

Desarrollo Web y Móvil / Otros Web y Móvil

Detalles del trabajo

  • Publicación: hace 15 días
  • Tiempo restante: 14 días
  • Tipo de trabajo: oferta de empleo
  • Ubicación: Argentina, Buenos Aires
  • Tipo de empleo: Contrato Indefinido
  • Salario: sin especificar
  • Experiencia requerida:
  • Formación: Grado o Licenciatura

Descripción de la oferta

The Technology Specialist will support the run state and normal operations of Information Security technologies. The role performs operational and Level 3 support for Information Security technologies. Responsibilities involve the daily management of incidents, operational maintenance and support, and proactive/preventative analysis of systems. Applications can reside in EY as well as within vendor facilities. Responsibilities include driving the standardization and automation of processes and procedures for Information Security technologies, applying ITIL service management knowledge and techniques, and management of the planning, scheduling and implementation of changes/releases/upgrades to various environments. Essential Functions of the Job: Re-creates, analyzes, troubleshoots, and diagnoses incidents relating to Information Security technologies Determines root cause of incidents (configuration vs. defect) Liaisons with appropriate teams from various technical disciplines for the development of corrective actions or viable workarounds to resolve incidents Installs Information Security technologies in various environments as well as upgrades and fixes Responds to automated alerts on the health of systems Executes scheduled or unscheduled tasks relating to operational maintenance and monitoring of security technologies Performs routine audits of systems for the purpose of preventative maintenance of security technologies and reporting on their status Adheres to EY and ITIL guidelines for Incident, Problem and Change Management Confirms that steps are taken to anticipate operational problems and that incidents are identified and resolved in a timely and efficient manner Provides technical expertise to enable all necessary operational procedures Communicates operational support issues on an ongoing-basis Manages application enhancements to improve performance and stability including monitoring and automation Works with Instrumentation team to enable customized monitoring for security technologies and that triage documentation is available to appropriately respond to automated alerts Develops implementation plans for dealing complex requests for changes, evaluates risks to system availability Identifies and drives automation of redundant activities to improve efficiencies in the support of Information Security technologies Analytical/Decision Making Responsibilities:The role requires a strong analytical acumen and solution orientation to influence and guide technical production support efforts to avoid potential financial and operational risks to the firm and EYs customers. The role possesses high-level critical thinking skills and the ability to quickly identify and understand where there are gaps in the support model and communicate or propose changes to the technical strategy to drive operational readiness measures. The roles insight and proposed actions should strive to be strategic, look beyond stop gap measures and seek to drive improvements to the technical operation and support of Information Security technologies in a manner that balances the firms security needs with the business impact and benefit. The role requires the ability to deal effectively and efficiently with escalations and time sensitive, difficult situations/people under pressure particularly in the area of restoration of services. Knowledge and Skills Requirements: Breadth and depth of knowledge and experience in a wide variety of technologies and software solutions in a large scale organization. Demonstrable knowledge of Unix/Linux, Windows 2012 server O/S, Web/IIS, networking/LAN/WAN/DMZ, Firewalls, SQL & Oracle Database Technologies. Demonstrate knowledge of application troubleshooting, detailed log analysis a must, coding skills a plus. Possesses strong knowledge of ITSM ticketing technologies to identify incidents within the queue, research incidents and enter remediation activities Maintains a working knowledge of the overall technical operating environment to support proper recognition and impact of service issues and to position improvement opportunities as part of Information Securitys Production support Manifests analytical and problem solving abilities to negotiate issues, handle ambiguity as well as changing priorities and to provide solutions that are both financially sound and operationally feasible Possesses the proper time and incident management disciplines to self-direct improvement initiatives and to align activities throughout the incident life cycle Adapts appropriate communication styles to the style of others. Develops rapport and remains calm under pressure. Builds relationships across a matrix, geographically and culturally dispersed organization utilizing proper oral and written English communication skills Maintains a working knowledge of the Information Technology Infrastructure Library (ITIL) to recognize appropriate aspects in the Incident, Problem, Change processes and improvements Other Requirements: The role will require you to be in an On Call rotation for escalation of production-related issues The role may also require the periodic allocation of additional time on the job to support multiple demands and escalating issues or to accommodate teams or staff in other time zones. Will require weekend work to accommodate production scheduled downtimes to minimize impact to the business Job Requirements:Education: Advanced degree in Computer Science, Information Security, or a related discipline, or equivalent work experience. ITIL Foundational Certification is required. Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Associate (CCNA) or similar technical qualification a plus Experience: Approximately 5 to 7 years working within Information Technology in a global firm Over 1+ years experience of ITIL Incident Management and co-ordination in a large organization Experience working with Information Security technologies a plus Experience working in a global virtual environment Strong English language skills are required written and verbal Excellent interpersonal, communication and presentation skills Good time management, organizational, and decision-making skills Good judgment, tact, and decision-making ability Ability to understand and integrate cultural differences and motives and to work with cross cultural teams

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Acerca de la empresa

Ernst & Young

Building a better working world
(0) | +50 trabajos publicados
Argentina Argentina
Diciembre de 2015

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