Senior Antivirus Specialist IT:GIS:GO:SOS-P00061/P00063 - ARG000NU
The Endpoint Protection Senior Associate for Security Operations Services (SOS) provides a level of advanced technical support for execution of the daily management, administration and maintenance activities aligned to protecting Information Technology (IT) global endpoint security infrastructure including personal Firewall, encryption technologies, hardening tools and antivirus protection.
The role responds to internal and external security threats or unauthorized access intrusions to the infrastructure that are identified via IT staff and end-user incidents escalated from the Global Operations.
The role requires advanced analytical skills to probe for understanding and addressing as appropriate both common and more complex IT staff and end-user incidents escalated from the GO Service Desk.
The role is expected to make sound decisions to address a single end-user’s endpoint device or network connectivity intrusion or in guiding broader global functionality issues that may affect portions of or entire business units. The role needs to drive the priority and time management of their own efforts to support/resolve assigned activities and communicate results and findings to end users and management as necessary.
Provides a level of advanced technical support for execution of the daily management, administration and maintenance activities aligned to protecting IT global endpoint security infrastructure including personal firewall, encryption technologies, hardening tools and antivirus protection. The role responds to internal and external security threats or unauthorized access intrusions to the infrastructure that are identified via IT staff and end-user incidents escalated from the Global Operations (GO) Service desk for EY’s endpoint devices such as desk top personal computers (PCs) and laptops.
Recognizes and applies the prescribed methodology within such industry frameworks as Information Technology Infrastructure Library (ITIL) to identify basic and advanced problems with endpoint security threats or unauthorized access conditions referred to SOS by Information Technology (IT) teams such as the GO Service Desk.
Performs restorative and maintenance actions remotely using troubleshooting and technical skills that may be advanced in nature to perform triage, analysis, response and remediation for infrastructure breaches.
Determines activities with network services, software/systems engineering and/or application development in which endpoint issues require escalation to other teams. Can work, as needed, in collaboration with those individuals who have more advanced technical knowledge.
Assists, as part of a team of skilled technicians, in technical implementation support tasks and activities for endpoint security improvements in response to specific EY identified malware threats or to align the endpoint devices and connectivity to industry standards.
Identifies, analyzes and escalates noted patterns in incidents associated with EY endpoint devices as well as with endpoint network connectivity intrusions to isolate a specific cause or recognize trends as a prevention of future re-occurrence utilizing reports and metrics generated from the ServiceNow application.
Acts as a mentor or trainer to junior members of staff on tasks or activities that require specific guidance. Coaches aligned individuals in best practices to guide their success.
Bachelor's degree in computer related field or equivalent work experience.
Symantec SEP Admin Exam 250-311 (preferred)
Information Technology Infrastructure Library (ITIL v2 or v3 Foundations training) (preferred)