Windows Server Escalation Support Analyst

Desarrollo Web y Móvil / Otros Web y Móvil

Detalles del trabajo

  • Publicación: hace 16 días
  • Tiempo restante: 13 días
  • Tipo de trabajo: oferta de empleo
  • Ubicación: Argentina, Buenos Aires
  • Tipo de empleo: Contrato Indefinido
  • Salario: sin especificar
  • Experiencia requerida:
  • Formación: Grado o Licenciatura

Descripción de la oferta

The Windows Server Escalation Level 4 Analyst will provide support of a complex nature for the firm's server environment, associated hardware and operating systems. This professional should possess deep knowledge of Windows and VMware operations practices as well as good hardware and infrastructure experience. This position requires in-depth knowledge of the firm's infrastructure to resolve complex incidents and problems and to provide a stable and reliable infrastructure. The key tasks would be related to the analysis for not only root causes of incidents but also providing directions for lasting solutions.Essential Functions of the Job: Provides support for infrastructure services hardware, operating system, and software platformsIncident, service request, changes and problem work (ITIL based)Hardware:Analysis of issues occurring during Firmware/Driver upgrade through Systems Management Software (OMSA/OME) to optimize processes.Provide advanced Troubleshooting on hardware and performance issues.Deep Knowledge of DELL Server Hardware & Blade technology (incl. coordination with Vendor)Microsoft Windows Server:Main contact person for any OS related L4 escalations, responsible to escalate & coordinate any Vendor involvementTechnical assistance & guidance on P1S1 & Major Problem investigationsAnalysis and providing proposals for Configuring and Hardening of Windows 2003, 2008(R2) & 2012R2 ServersAdvanced OS performance and security analysis & troubleshootingLevel 4 skills on configuring and troubleshooting of MS Distributed file systems and Replication and Namespace - DFS & DFS-RLevel 4 skills on configuring and troubleshooting of MS Clusters - Failover cluster management and geo clustersAdvanced troubleshooting on NTFS File systems migrations, extensions, expansions & shrinksExperienced on system/Server recovery (Disaster Recovery)Create and generate SCCM hardware and software inventory reportsScripting and automation of repetitive Server Administration tasks & activities (Visual Basic, Batch, WMI and PowerShell).Work along with Solution Services to define and re-engineer Windows Server standardsStorage:Understanding on SAN, NAS and DAS arraysKnowledge on multipath and iSCSI technologiesAdvanced troubleshooting on issues with logical volumes, storage reservations and LUN assignmentsVMware vCenter:Performance analysis and resource monitoring of guest systemsGenerate and analyze vFoglight Reports to understand underlying capacity and performance issuesConstant feedback and collaboration with Cloud & Virtualization Services TeamTechnical writing:Creation and modification of work instructions, technical reference manuals and procedures documentation.Develop process improvement plansAnalysis of Server build and decommission process (Change-Tasks)Review technical documents and KB articles created by the rest of the teamTicketing (Service Now)Ownership and coordination of all Problem investigationsPlanning and coordination of complex ChangesReview of team incidents to ensure qualityAnalytical/Decision Making Responsibilities:Ability to demonstrate sound judgment and be able to prioritize assignments.Ability to work and team with a multitude of different people across teams, regions and organizationsAbility to deal efficiently with escalations and difficult situations/people under pressure, such as restoring services Knowledge and Skills Requirements:Large scale Windows Systems Administration experience (Windows 2003/2008/2012 Servers)Understanding of virtualization with VMware vSphere and/or Microsoft Hyper-VUnderstanding of public and private cloud solutions like Microsoft Azure and VMware vCACUnderstanding of enterprise antivirusUnderstanding of enterprise data backupExperience in maintaining mission critical production systems running in a data center environmentExperience in automation and orchestrationExcellent knowledge of DELL Server & Blade technologyBasic experience in server OS Patch management (WSUS and SCCM)RCA for critical Incidents and ProblemsExcellent analytical skillsTakes ownership of problems and/or issues and ensures timely updates leading to resolutionProactively identifies opportunities for improvement of the computing environmentUnderstanding of IP protocols, networking and domain administration (objects, OU, group policies, replication, trust, etc.).Experience in working with diverse and geographically dispersed teamsExcellent interpersonal, communication and organizational skillsExcellent written and verbal communication skills. Must be able to communicate fluently in English both verbally and in writingFlexibility and initiative to anticipate customers and internal team needsStrong working knowledge in ITIL Service Management systems such as Service Now, Remedy, etc.Ability to work and team effectively with clients, management and team membersProactive, self-driven and organizedAble to prioritize tasks, multitaskingDemonstrates commitment to comply and document IT methodologies, processes and standardsAbility to work with minimal supervisionMentor junior server specialistsAbility to perform under pressureOther Requirements:Education:A degree in Computer Science/Management or related discipline, or equivalent work experienceExperience:Microsoft Windows Server 2003/2008 / 5 yrs.VMware ESX Virtual Center - vSphere / 1 yrCertification Requirements:Microsoft MCP / MCSA / MCSE / MCITP (Must)Desirable Certifications:ITIL Foundations v3

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Habilidades requeridas

Acerca de la empresa

Ernst & Young

Building a better working world
(0) | +50 trabajos publicados
Argentina Argentina
Diciembre de 2015

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